Refund & Cancellation Policy for Grow Up

Last Updated: 09 December 2025

Thank you for purchasing from Grow Up.

Since we deal in digital products, this Refund & Cancellation Policy explains the conditions under which refunds or cancellations may be provided.

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1. Nature of Products (Digital Goods)

All products on Grow Up are digital and delivered instantly after a successful purchase.

Because digital items cannot be returned once delivered, we follow a strict refund policy described below.

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2. Refund Eligibility

Refunds may be granted only under the following conditions:

a) Wrong Product Delivered

If you receive a different product than what you purchased, you can request a refund.

b) File Not Working / Corrupted

If your purchased digital file is:

Not opening

Corrupted

Inaccessible

You can request a replacement or refund.

c) Failed or Duplicate Payment

If money is deducted but:

Order did not complete

Product was not delivered

You were charged twice

A refund will be issued after verification.

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3. Cases Where Refunds Are NOT Provided

Refunds will not be given in the following situations:

You changed your mind after downloading the product

You bought the product accidentally

You expected features not mentioned in the product description

You do not have the required device/software to use the product

You attempt to misuse or resell the product

You requested a refund after 48 hours of purchase

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4. Time Limit for Refund Requests

Refund requests must be submitted within:

⏳ 48 hours of purchase

Requests beyond this time period may not be accepted.

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5. Cancellation Policy

Since digital products are delivered instantly:

Orders cannot be canceled once the payment is completed

If the payment fails and no product is delivered, no cancellation is needed

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6. How to Request a Refund

To request a refund, please contact us at:

📧 blackdayop@gmail.com

Include the following details:

Full name

Email used for purchase

Payment screenshot

Order ID (if available)

Reason for refund request

We will review your request and respond within 24–48 hours.

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7. Refund Processing Time

If your refund is approved:

It will be processed to your original payment method

Processing may take 3 to 7 working days, depending on your bank or payment gateway

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8. Fraud Prevention

Grow Up reserves the right to:

Reject refund requests that appear fraudulent

Block accounts attempting to misuse the refund system

Take legal action against unauthorized sharing or redistribution of digital products

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9. Changes to This Policy

We may update this Refund & Cancellation Policy anytime.

• Updated versions will be posted on this page with a new “Last Updated” date.